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KOSMIC respects the privacy of all of our visitors and customers.

 

Website Visitors

Visitors to our site will not be contacted unless they request it via e-mail. When you browse our site, you do so anonymously.

 

Customers

KOSMIC collects information from customers that place orders with us, but that information is limited to the information on our order form. This information is collected through a secure server, kept confidential, and is used for the purposes of fulfilling individual orders.

 

Email Solicitation

Customers who place orders on our site may receive email notices with important news about changes in our products or policies from time to time. We strictly limit such notices to no more than once per month. Any customer, at any time, may choose not to receive such notices by contacting our customer service department by email orders@kosmic.us.

Unlike many sites that keep sending you email notices – aka. SPAM –regardless of what you ask them to do, our systems are set up to stop sending you notices or mailings if you choose not to receive them. Also, we will not rent or sell your email address to anyone. See below for details.

 

Telephone Solicitation

KOSMIC does not practice telephone solicitation of our customers or site visitors. We will not call you unless we require your assistance in completing your order.

 

Catalog Mailings

Customers who place orders or request catalogs will be added to our mailing list and will receive KOSMIC catalogs by mail from time to time. We strictly limit such notices to no more than once per month. Any customer at any time may choose not to receive such mailings by contacting our customer service department by email orders@kosmic.us.

 

Email Lists

KOSMIC does not sell our customer email lists to anyone. We reserve the use of your email address as our way of contacting you and will not share that email address with anyone.

 

Cookies

Our web site uses cookies to track your shopping cart through our site and save you time. If you place an order with us, your personal address information is written in a cookie to your hard drive. The next time you visit us, you will not have to enter the information all over again.

We do NOT use cookies to gather information about you for the purposes of marketing or invading your privacy. To make your visit faster and smoother, you may wish to set your browser to accept all cookies while you are on our web site.

 

Data Security

We guarantee that every transaction you make on our web site will be 100% safe. This means that you will pay nothing if unauthorized charges are made to your card as a result of shopping on KOSMIC's website (www.kosmic.us). We can make this assurance because we've incorporated industry-standard SSL encryption technology that keeps all of your information, including credit card number, name, address, and phone number are encrypted so that it cannot be read while traveling over the Internet. So when you shop with us, you can rest assured that your information will be kept safe.

 

Fraudulent Charges

Under the Fair Credit Billing Act, your bank cannot legally hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, KOSMIC will cover the liability, up to the full $50.00. KOSMIC will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the KOSMIC web site (www.kosmic.us) and while using our Secure Order Server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

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