KOSMIC respects the privacy of all of our visitors and customers.
Website Visitors
Visitors to our site will not be
contacted unless they request it via e-mail. When you browse our
site, you do so anonymously.
Customers
KOSMIC collects information from customers
that place orders with us, but that information is limited to the
information on our order form. This information is collected
through a secure server, kept confidential, and is used for the
purposes of fulfilling individual orders.
Email Solicitation
Customers who place orders on our
site may receive email notices with important news about changes
in our products or policies from time to time. We strictly limit
such notices to no more than once per month. Any customer, at any
time, may choose not to receive such notices by contacting our
customer service department by email
orders@kosmic.us.
Unlike many sites that keep sending you email notices – aka.
SPAM –regardless of what you ask them to do, our systems are set
up to stop sending you notices or mailings if you choose not to
receive them. Also, we will not rent or sell your email address to
anyone. See below for details.
Telephone Solicitation
KOSMIC does not practice
telephone solicitation of our customers or site visitors. We will
not call you unless we require your assistance in completing your
order.
Catalog Mailings
Customers who place orders or request
catalogs will be added to our mailing list and will receive KOSMIC
catalogs by mail from time to time. We strictly limit such notices
to no more than once per month. Any customer at any time may
choose not to receive such mailings by contacting our customer
service department by email
orders@kosmic.us.
Email Lists
KOSMIC does not sell our customer email
lists to anyone. We reserve the use of your email address as our
way of contacting you and will not share that email address with
anyone.
Cookies
Our web site uses cookies to track your
shopping cart through our site and save you time. If you place an
order with us, your personal address information is written in a
cookie to your hard drive. The next time you visit us, you will
not have to enter the information all over again.
We do NOT use cookies to gather information about you for the
purposes of marketing or invading your privacy. To make your visit
faster and smoother, you may wish to set your browser to accept
all cookies while you are on our web site.
Data Security
We guarantee that every transaction you
make on our web site will be 100% safe. This means that you will
pay nothing if unauthorized charges are made to your card as a
result of shopping on KOSMIC's website (www.kosmic.us).
We can make this assurance because we've incorporated
industry-standard SSL encryption technology that keeps all of your
information, including credit card number, name, address, and
phone number are encrypted so that it cannot be read while
traveling over the Internet. So when you shop with us, you can
rest assured that your information will be kept safe.
Fraudulent Charges Under the Fair Credit Billing Act,
your bank cannot legally hold you liable for more than $50.00 of
fraudulent charges. If your bank does hold you liable for any of
this $50.00, KOSMIC will cover the liability, up to the full
$50.00. KOSMIC will only cover this liability if the unauthorized
use of your credit card resulted through no fault of your own from
purchases made at the KOSMIC web site (www.kosmic.us)
and while using our Secure Order Server. In the event of
unauthorized use of your credit card, you must notify your credit
card provider in accordance with its reporting rules and
procedures.
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