Bulk Products, Fluids, and Items With Adhesive Backing
can not be returned and are non-refundable.
If the product has been damaged in shipment, you must report the damage
to the shipper and file a claim with the shipper. The Satisfaction
Guarantee and this Return Policy do not cover damages due to shipping.
If you believe that you have received a
defective product please email customer service within 24-48 hours at
firstname.lastname@example.org . If a product arrives defective and
cannot be fixed with replacement parts, KOSMIC will contact the carrier
and arrange for pickup of the defective item. Please have the product
repackaged with all accessories, and ready for pickup. KOSMIC will not
send out a replacement product until the original product has been
received and verified defective. Allow up to 10 business days from
receipt at KOSMICís warehouse for processing.
Merchandise Authorization (RMA) Form
must have a prior Return Merchandise Authorization (RMA) before our
receiving department can accept them. Please email customer service at
Process to return a product(s)
The product MUST have been purchased within the last 30 days.
The product must be in like new condition and packaged correctly
with the original box, packaging, accessories, and manuals. Returns are
subject to a minimum 25% restocking fee. Incomplete
or improperly packaged products will be subject to additional restocking fee.
Shipping charges for return shipments must be paid by the customer.
email@example.com for a Return Merchandise Authorization (RMA) Number . No
returns will be accepted without an RMA Number.
Clearly print the RMA Number on the return shipping label affixed
to the outside of the package(s). Please do not deface the factory boxes
by writing or marking on them. We cannot accept returns that are not in
the original factory cartons. The best place for the RMA Number is to be
clearly printed on the return address label.
Include a brief description detailing why the product is being
returned, along with the billing name and address.
For your protection, we strongly recommend shipping the package(s)
via insured FedEx or UPS. Please retain your tracking number as KOSMIC
will not be held responsible for lost or damaged items. If the package
arrives damaged or distressed it will be refused. You will then need to
file a claim with the carrier to recover the insured amount of your
Ship the package(s) to the address shown on the RMA form provided.
KOSMIC will process the return within 10 business days of receipt.
Depending on the payment method, KOSMIC will either refund the
original purchasing credit card account number or issue you a refund
check for the purchase price of your product.